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Return and replacement

How to Return or Replace Goods?

If your goods do not suit you, do not fit in size or you do not like it, you can undo it or replace it.
The statutory deadline is 14 days, but at www.swis-shop.cz you have 60 days to exchange.
Return the goods back to us with the enclosed copy of the invoice and the completed form to download here or you can use the online form at the bottom of this page.

  • In the case of a replacement, specify exactly what you want to replace the product with on the return form (product code, color, size).
  • Please order the goods you want at the same time via the e-shop with the note "exchange of goods". The new, ordered goods will be shipped once we receive the returned items at our headquarters.
  • If you are not interested in an exchange but you want a refund for the items, do not forget to write your account number on the form.

Return Policy:

  • The goods must be unused, shoes tested at home, and the shoe box unfixed with adhesive tape (use extra packaging)
  • The goods must be in original, uncoated packaging (if applicable)
  • Do not ship the package as a cash on delivery package!

Replace or return the goods to: 

Your country List of return addresses
Poland

Przesyłkownia.pl
94317475 SWIS-SHOP.CZ
Mostowa 4
43–400 Cieszyn

Austria

Zásilkovna
94317475 SWIS-SHOP.CZ
Postfach 3
Litschauer Straße 7
3860 Heidenreichstein

Germany

Packeta.de
94317475 SWIS-SHOP.CZ
Schloßplatz 2
086 48 Bad Brambach

Romania

Coletăria.ro
94317475 SWIS-SHOP.CZ
Drumul Osiei 53–55,
062395 București,
Romania

Bulgaria

ECONT/PACKETA (COLETARIA.RO)
94317475 SWIS-SHOP.CZ
Office ECONT RUSE DRUZHBA
RUSE 7000, bul. Vasil Levski 4

France

Packeta International – 967337
94317475 SWIS-SHOP.CZ
c/o Asendia Germany
Rue Ettore BUGATTI
PFC Erstein
ZI Ouest – BP 110
67119 Erstein Cédex

Return shipments can only be sent to this return address via Colissimo.

Slovenia

Packeta International_ DPD d.o.o.
94317475 SWIS-SHOP.CZ
Depot Maribor
Tržaška cesta 43
2000 Maribor

Ireland

Packeta International – Huxloe Logistics Ltd
94317475 SWIS-SHOP.CZ
Unit 3 Henson Way
Telford Way Ind Est.
Kettering, NN16 8PX

Latvia

Omniva LV (sorting center) – Packeta International
94317475 SWIS-SHOP.CZ
Dzirnieku iela 24
Mārupe, Mārupes novads, LV-2167
Latvia

Lithuania

OMNIVA LT (sorting center) – Packeta International
94317475 SWIS-SHOP.CZ
Perspektyvos g. 32
LT-52104, Kaunas (ex Ateities pl. 45B, Kaunas)
Lithuania

Estonia

OMNIVA EE (sorting center) – Packeta International
94317475 SWIS-SHOP.CZ
Rukki tee 7
Lehmja, 75306
Harju maakond, Estonia

Spain

Packeta International – Correos Express
94317475 SWIS-SHOP.CZ
C/ Banús s/n, nave 5
CIM VALLES
08130 Santa Perpetua de Mogoda
BARCELONA (SPAIN)

Portugal

Packeta International – Correos Express
94317475 SWIS-SHOP.CZ
C/ Banús s/n, nave 5
CIM VALLES
08130 Santa Perpetua de Mogoda
BARCELONA (SPAIN)

Croatia

Packeta International s.r.o – HR post
94317475 SWIS-SHOP.CZ
Stancija Kaligari 3
Žbandaj, 52440 Poreč

Greece

Packeta International
94317475 SWIS-SHOP.CZ
Geniki Taxydromiki hub Thessaloniki
Esoteriki Periferiaki (Internal Ring Road),
Thesi Dialogis OSE – Parodos Sof.Venizelou
54628 Thessaloniki

Given the friendlier price and better tracing options, we recommend
send consignments to this address exclusively through the carrier Taxydromiki

Italy

PACKETA INT./GLS TRIESTE
94317475 SWIS-SHOP.CZ
Via Edgardo Morpurgo, 8
34147 Trieste TS

The Return and Exchange form is available for download here

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